Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Token Jewelry pieces?
We use high-quality materials including 14k gold fill, sterling silver, and ethically sourced gemstones to ensure your jewelry is both beautiful and durable.
How long will it take to receive my order?
Standard orders are typically processed within 2-3 business days. Shipping times vary by location, but domestic orders usually arrive within 5-7 business days.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What is your return policy?
We want you to love your jewelry. If you are not completely satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, we recommend removing jewelry before swimming or showering and avoiding contact with perfumes or lotions. Store your pieces in a cool, dry place.
Can I request a custom length or design?
We love creating unique pieces! Please contact our support team with your specific requirements, and we will do our best to accommodate your custom request.